Privacy Policy
Last Updated: November 2024
1. Information Collection
HealiPet ("we", "our") takes your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information.
1.1 Information We Collect
- Photo Data: Pet photos you upload for AI diagnosis analysis
- Symptom Descriptions: Symptom description information you enter (optional)
- Device Information: Device model, operating system version, etc. (to improve app experience)
- Usage Data: App usage, diagnosis records, etc.
2. Information Use
We use the collected information for the following purposes:
- Provide AI health diagnosis services
- Improve app functionality and user experience
- Analyze app usage to optimize services
- Process subscriptions and payment transactions
- Send important notifications and updates
3. Information Storage and Security
We employ industry-standard security measures to protect your personal information:
- Encrypted data transmission and storage
- Access control and permission management
- Regular security audits and updates
Your photo data will be deleted within a reasonable time after diagnosis analysis is complete, unless you choose to save diagnosis records.
4. Information Sharing
We do not sell, trade, or transfer your personal information to third parties, except:
- With your explicit consent
- As required by law or legal process
- To protect our rights, property, or safety
We may share data with the following service providers (only for providing services):
- Cloud storage service providers
- Payment processing service providers (Apple)
- Analytics service providers (anonymous data)
5. Your Rights
You have the following rights regarding your personal information:
- Right to Access: You can view your personal information we have collected
- Right to Rectification: You can correct inaccurate personal information
- Right to Deletion: You can request deletion of your personal information
- Right to Withdraw Consent: You can withdraw consent to data processing at any time
To exercise these rights, please contact us at support@healipet.com.
6. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will delete it immediately.
7. Privacy Policy Updates
We may update this privacy policy from time to time. Updated policies will be posted on this page with an updated "Last Updated" date. We recommend that you review this policy regularly to stay informed.
8. Contact Us
If you have any questions or concerns about this privacy policy, please contact us:
- Email: support@healipet.com
- Address: (Please contact via email if needed)